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FAQ’S



The joining process

It’s a really simple process – and it’s all handled here on the website. Click on join now from the main menu, choose the Gym you want to join, select your type of membership, and away you go. You’ll be a member in just a few simple steps. You can even join The Gym now and delay your membership starting date by up to 1 month.

Hey, we don’t call ourselves the flexible gym for nothing. That’s why we offer a range of Short Term Passes to suit every want, need and workout regime.

Providing you’re over 18 years old, you can join up to one of our Short Term Passes for one, three or five days.

Day Memberships are available from just £4.99 with three and five day Multi-Day Passes available from just £12.99 that can be found on our Day Membership Pass page.

You need to be 16 years old to join The Gym.

You are not contractually tied to us for any specified period of time. That means you’ve got complete freedom to cancel at any time, with no penalties at all.

The Gym's Fit For Work corporate scheme is built around the concept of flexibility - so you choose how you want the corporate offer to work. For more information on Fit For Work please contact the Manager of your local Gym.



Reduce

Reduce is an effective, flexible weight loss program designed to cater to your individual convenience. It provides weight loss guidance and supplies healthy meals to your home or office, while taking care of portion control and nutritional balance for you. All you need to do is register and dig in!

With the right follow through, you can lose up to 4 kilograms per month.

Yes. Follow the advice of your Reduce counsellor and this program may well prove to be your way to weight loss.

Yes. You won’t be put on a diet that’s high in protein.

Yes. You can customise your Reduce meals with herbs, spices and vegetables- in consultation with your counsellor, of course.

Reduce offers you a variety of products to choose from. You can simply avoid the ones you’re not too fond of eating.

Yes. Reduce was designed for people with busy schedules, who are constantly on the go. What matters is your decision and discipline to stick to the program.

No. Reduce allows you to lose weight without exercise. However, adding some physical activity to your routine will not only help you improve the results of your weight loss, but will also help keep you fit.

Yes. Reduce meals are prepared from all natural ingredients and are safe for people of any age.

Reduce is suitable for anyone between 14 and 55 years of age.

You can choose to avoid ingredients that don’t agree with you.

Yes. It is ideal to wait 3 months after delivery to begin the Reduce program.

Yes. You can continue eating home-cooked meals as long as you follow your Reduce expert’s advice on ingredients and portion control.

Your Reduce expert will plan your diet accordingly, and incorporate salads into your meal.

Our Reduce experts serve to guide, support and motivate you throughout the duration of your program.

After completing Reduce, you can shift over to a weight maintenance program and incorporate a few minor lifestyle changes to help you keep the weight off.

Reduce products are all natural, low in calories and fat, and high in fibre. They are also prepared using portion control, keeping your individual requirements in mind.

Based on our records, we guarantee weight loss results to all committed members of the Reduce program. We do not have a refund policy.



Most popular FAQs for the month

As our monthly price differs from gym to gym, please check the webpage of your chosen gym(s) to see the monthly price. You can check this information on the Find a Gym page.

Great news if you're a student, as most of our Gyms will provide a discount to the joining fee. To see if a discount has been applied and how much, please enter your valid NUS Extra card number in the appropriate box and click 'APPLY'. If you cannot sign up with a valid NUS Extra card, please check the webpage of your chosen gym(s) to see if there are any current offers related to the joining fee.

We will try and contact you on the phone or over e-mail within 2 working days of you joining The Gym. If you have not received any communication within 2 working days, please log in to the Member’s Area and select the ‘Contact Gym’ option on the bottom of the right hand menu. Please then select ‘Under 18 Induction’ in the ‘Nature of Contact’ dropdown menu and type ‘I want to book my induction, I am under 18’ in the ‘Subject’ field. You will then be contacted and an induction booked.

Did you know from as little as £1 extra a month you can have access to an additional Gym(s). Please login to the Members’ Area and select ‘Solo/Bundle Membership’ or ‘Twin Membership’ for these options. If you’re sure you want to change your ‘home’ gym please contact us to discuss your options.



Equipments & Facilities

Yes, we provide a free half-hour induction session in which we show you how to operate the equipment. Time slots can be booked in the members' area.